ShopClues Band of
Trust
About Us:
Founded in July 2011 in Silicon Valley, USA, ShopClues.com is India's
first and the largest fully managed marketplace that offers a safe and
trusted online platform for both buyers and sellers. ShopClues offers
great selection, competitive prices, irresistible & innovative deals &
fast delivery to buyers and highly scalable, low transaction cost
E-Commerce platform and services to sellers.
ShopClues offers 2,750+ global & regional brands,
thousands of online stores from leading brands/merchants, 1.4m SKUs
across 930+ categories. We ship items to more than 9000 cities, have
over 7.5m monthly visitors and over 40m pages viewed in a month.
ShopClues offers a highly robust E-Commerce technology platform that
allows SMEs in India to participate in E-Commerce revolution and sell
online at scale with low transaction cost.
ShopClues brings the
best from all India together on one platform.
Delivery Policy: At
ShopClues.com, our delivery procedure is dedicated to offer you on-time
delivery, best possible packaging, and timely updates. To fulfil our
shipment motives, we do need your support and patience as each of our
orders goes through a rigorous process of milkrun (product collection),
inspection, processing, packaging, shipping and finally getting your
products delivered to you at your doorstep. You can easily get in touch
with us at any point with your concerns, we will be happy to help you.
Payment Policy:
ShopClues has certified and secured payment gateway to take care of all
your payment worries and does not pay the merchant until you receive
your product. We accept all prepaid payment options, such as Netbanking
and all major credit, debit and ATM cards. In fact, you can also make
use of the Cash-On-Delivery (COD) option, where you can pay the money at
the time of product delivery.
Customer Care / Support:
In case you have any concerns/questions/
suggestions/feedback, please
write to us at
Customer Support or reach us via phone at 0124-441
4888, between 9 AM- 11 PM from Monday-Saturday & 10am - 6pm on Sunday.
Easy Return/Replacement:
ShopClues runs a very comprehensive ‘Buyer Protection program’ so that
the buyer is 100% protected and experiences trust and comfort while
shopping at ShopClues.com. Buyer Protection program is based on four
trust pillars i.e. – Payment Security, Product Guarantee, Easy
Replacement & Reliable merchants. We allow customers full
refund/replacement if the product received has wrong size, wrong color,
wrong quantity, manufacturing defects, damages or is significantly
different from the description given by the merchant. You can return the
product within 10 days of your receiving* without worrying of the return
shipment. In case you decide to ship it at your end, we make sure you
get a refund of your expenses. In case of pre-shipment delays, ShopClues
also offers you choice to cancel your order prior to its shipment by
contacting us at
customer support.
Clues Bucks (Rewards):
As a thank you gesture for your shopping with us, we credit your account
with CluesBucks (2% of purchase price). Each CluesBuck is equivalent to
Re 1 and can be redeemed for your next purchase with us. All your earned
CluesBucks are valid for 120 days - that's 4 months - from the date of
issue and can be used for purchasing your favourite product from
ShopClues website.
Buyer Guides:
We have dedicated buyer guides from our experts to help you make right
purchases. Each buyer guide focuses on giving you an overlook of the
best available options for the product within your requirements with
expert recommendations to suit your tastes.
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