ShopClues Band of Trust
About Us: Founded in July 2011 in Silicon Valley, USA, ShopClues.com is India's first and the largest fully managed marketplace that offers a safe and trusted online
platform for both buyers and sellers. ShopClues offers great selection, competitive prices, irresistible & innovative deals & fast delivery to buyers and highly scalable, low transaction cost E-Commerce platform and services to sellers.
ShopClues offers 2,750+ global & regional brands, thousands of online stores from leading brands/merchants, 1.4m SKUs across 930+ categories. We ship items to more than 9000 cities, have over 7.5m monthly visitors and over 40m pages viewed in a month. ShopClues offers a
highly robust E-Commerce technology platform that allows SMEs in India to participate in E-Commerce revolution and sell online at scale with low transaction cost.
ShopClues brings the best from all India together on one platform.
Delivery Policy: At ShopClues.com, our delivery procedure is dedicated to offer you on-time delivery, best possible packaging, and timely updates.
To fulfil our shipment motives, we do need your support and patience as each of our orders goes through a rigorous process of milkrun (product collection), inspection, processing, packaging, shipping and finally getting your products delivered to you at your doorstep. You can easily get in touch
with us at any point with your concerns, we will be happy to help you.
Payment Policy: ShopClues has certified and secured payment gateway to take care of all your payment worries and
does not pay the merchant until you receive your product. We accept all prepaid payment options, such as Netbanking and all major credit, debit and ATM cards. In fact, you can also make use of the Cash-On-Delivery (COD) option, where you can pay the money at the time of product delivery.
Customer Care / Support: In case you have any concerns/questions/
suggestions/feedback, please write to us at
Customer Support or reach us via phone at 0124-441 4888, between 9 AM- 11 PM from Monday-Saturday & 10am - 6pm on Sunday.
Easy Return/Replacement: ShopClues runs a very comprehensive ‘Buyer Protection program’ so that the buyer is 100% protected and experiences trust and comfort while shopping at
ShopClues.com. Buyer Protection program is based on four trust pillars i.e. – Payment Security, Product Guarantee, Easy Replacement & Reliable merchants. We allow customers full refund/replacement if the product received has wrong size, wrong color, wrong quantity, manufacturing defects,
damages or is significantly different from the description given by the merchant. You can return the product within 10 days of your receiving* without worrying of the return shipment. In case you decide to ship it at your end, we make sure you get a refund of your expenses. In case of pre-shipment
delays, ShopClues also offers you choice to cancel your order prior to its shipment by contacting us at
customer support. Clues Bucks (Rewards): As a thank you gesture for your shopping with us, we credit your account with CluesBucks (2% of purchase price). Each CluesBuck is equivalent to Re 1 and can be
redeemed for your next purchase with us. All your earned CluesBucks are valid for 120 days - that's 4 months - from the date of issue and can be used for purchasing your favourite product from ShopClues website.
Buyer Guides: We have dedicated buyer guides from our experts to help you make right purchases. Each buyer guide focuses on giving you an overlook of the best available options for the product within your requirements with expert recommendations to
suit your tastes.
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